R E T U R N S T E R M S & C O N D I T I O N S
Items that are eligible for return must be unworn, unwashed, unmarked, unaltered and undamaged with all original swing tags attached.
All returns to My General Store are to the expense of the customer. My General Store is not liable for the loss of garments being returned. My General Store encourages customers to return item(s) via registered or traceable postal services and to take note of the tracking number and have it scanned in at your local Post Office.
My General Store Customer Care must be notified within 14 Business Days of receiving your item if you wish to return your item for a sizing or style exchange or a store credit note. Items that are returned after 14 Business Days will not be accepted for Store Credit Note, inclusive of orders sent to PO boxes, private bags, parcel lockers, locked bags and common boxes.
My General Store will not authorise any returns without a Return Authorisation Number being processed and My General Store Customer Care being contacted first via email.
Garments returned to My General Store endure a full quality control procedure. Item(s) returned to us must be in their original condition. Any garments returned to us with stains or markings or garments that have been dry cleaned or damaged in any way cannot be returned or exchanged. Garments that have a strong odour of perfume, washing powder etc will not be accepted back. My General Store reserves the right to deny a credit note or exchange if health and safety standards are not met.
My General Store reserves the right to change the terms and conditions and shipping costs at any given time.
M A N U F A C T U R I N G F A U L T
We aim to provide the highest quality garments and customer care, but from time to time something may go wrong. In accordance with Australian Consumer Law, we reserved the right to repair a minor fault or minor problem. We are happy for you to return the item and we will aim to repair the garment as soon as possible for your wear.
In the case of genuine manufacturing fault we will refund all costs incurred to your original method of payment. In accordance with Australian Consumer Law, consumers must give the supplier the chance to fix the problem. It is at the discretion of My General Store to:
provide a replacement that is identical, or of similar value
repair the product within a reasonable time, or
give a refund.
The consumer’s rights to a remedy apply to the replacement product in the same way as the original product.
Please note manufacturing fault does not cover the general wear and tear of a garment.
R E F U N D S
When a refund is provided due to a manufacturing fault, we will refund all costs incurred to your original method of payment.
A F T E R P A Y
Afterpay repayment options cannot be altered and will be kept as originally processed over the two-month period with Afterpay. However, the customer will be able to use the full value of the Store Credit Note/Gift Voucher straight away.
Orders placed using Afterpay are still eligible for a refund should the garment qualify for a refund under Australian Consumer Law.