GENERAL RETURNS POLICY

 

We hope you love your piece you have purchased.  Please know that we have considered every aspect of each garment to produce the best quality whilst keeping sustainability in mind.

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We understand that whilst shopping online, you can't try your item(s) on. We are happy to offer a refund or provide you with a Store Gift Voucher if you meet our returns policy. Due to the limited nature of My General Store, we are unable to accept exchanges.

Our Returns Period is 7 days from delivery to your shipping address.

To return your item(s) and receive a full refund for your purchase all MGS pieces must be returned in their original, unworn condition and carefully repacked in the original protective packaging.  We will not accept returns on items that have been worn or show obvious signs of wear.  If the product is damaged, not in its original condition or show signs of wear the product will be returned to the customer at their own expense.

Please apply for a Return Authorisation Number via email. This email needs to be sent within 7 days of receiving your goods.

Once approved by email, you will be provided with a Return Authorisation Number and return address to send your item(s) back to us. 

For more information regarding Consumer Law and returns on change of mind purchases, please see our terms and conditions.

The return postage is to be covered by the customer.  

 

S A L E   I T E M S  

We do not provide refunds on sale items. 

 

C R E D I T   N O T E S

Store credit notes are issued in the form of a Store Gift Voucher and are valid indefinitely from the date of issue.  Store credit notes will be to the value of your purchase, less the shipping fee involved.

Credit notes can be used for Sale Items.

Free shipping does not apply to Credit Notes, if you re-purchase another item with your Credit Note/Gift Voucher to the value of $350 AUD or over, you will need to pay for shipping.